Support for GLS OnDemand

Global Learning Systems’ Product Support team is here to offer assistance and to ensure your GLS OnDemand experience exceeds your expectations.

Support for all GLS OnDemand customers is available between the hours of 9:00 AM and 5:00 PM Eastern, Monday through Friday.

How to Get Help

If you are an end user of GLS OnDemand, your primary resource for help and support is your Administrator. This person can answer the most frequently asked questions in relation to the system, including:

  • Inability to login, possibly receiving a message about a wrong password
  • Specific course not displayed on homepage
  • Warning or error when launching a course
  • Computer and browser requirement concerns

If you are an Administrator, and unable to find answers in the help features and documentation in GLS OnDemand, you can open a support case by sending an email to In your email, provide your name, company, contact information and describe the issue in as much detail as possible. You will receive an auto-reply with your case number shortly after submission.