Our instructor-led, online Driving Business Change Using the 3C Model Training Program will help you conquer business challenges that require significant changes within your organization. The 3C model gives you the tools to understand and deliver what your Customers value, continually improve your Capability to deliver value, and change your organization’s Culture through engaged leadership and empowerment. These change management and leadership courses utilize principles tested and proven over the last decade, enabling your organization to effectively manage change, improve customer and quality delivery, and create a culture of sustainability.
Our three online, OnDemand for 24/7 access, courses each focus on one of the 3Cs (Customer, Capability, and Culture) and can be delivered individually or as an entire program, resulting in a Lean and Six Sigma White Belt certificate. With activities throughout, knowledge checks at the end, and instruction from Human Capital Associates’ Robert Blaha and Charlie Johnson (bios below), these courses will provide your team with the tools to begin the change towards a leaner, more customer-focused outcome.
Instructor: Robert Blaha
Seat Time: 40 Minutes
Description: This course will help associates learn to identify who your customer is and ask, “How much do you know about how your customers define value?” They will explore the relationship between product/output and process as experienced by your Customer. They will learn some of the questions they need to be asking to move your organization to a more Customer-centric focus.
Instructor: Charlie Johnson
Seat Time: 60 Minutes
Description: This course will help associates learn to identify value creating steps in the business activities required by their Customer, and to help do them better, faster, and at lower cost. Learners will explore the basics of Continuous Improvement and apply simple tools to identify and remove waste and variation from their organizational processes. They will learn some of the steps necessary to move their organization to a more Value Stream focused mindset, challenging existing processes and the waste they create.
Instructor: Charlie Johnson
Seat Time: 35 Minutes
Description: This course will begin to help your associates understand why people are resistant to change. They will explore an assessment tool to help identify the current organizational culture and to plot a future/desired culture. Because Culture is “the way we do things around here”; they need to identify and address barriers to their change effort.
Intended Audience for the Overall Program: This learning program is intended for any individual, team or organizational group who desires to better understand their Customer, increase Capability to be more effective in meeting Customer needs and changing a Culture to better support this focus. Individuals at all levels will find the courses applicable and actionable.
Incorporating the Lean6sigma Approach
Lean6sigma creates a powerful method for making dramatic performance improvements. It helps you look at your enterprise through the eyes of the customer. It forces you to ask about the value of every action in your enterprise and to evaluate its benefit against a stringent standard.
These leadership courses combine Lean and Six Sigma to focus on the entire value stream, and give you a way to make decisions on where to invest in change that will pay dividends in customer loyalty, revenue and profits. Additionally, it is important to understand organizational culture from the perspective of systems and structures. With an understanding of what in your organization is causing you to do things the way you do, you can accelerate the change process associated with successful strategy execution by changing personal behavior and systems and structures that are supporting or encouraging the organizational behavior you want to change.
This program is intended to provide a broad understanding of the tools, techniques and methodologies that the best organizations employ. Each module has been developed to provide participants the key concepts necessary to be a top performer in their market space. The concepts are applicable for general business, government, 501c3's and any enterprise that desires to excel as a leader.
Users can leverage the online courses in a number of blended learning methodologies including:
Robert Blaha, President of Human Capital Associates, has more than thirty years of experience dealing with leadership, high-performance work, and major Customer, Culture and Lean implementations. He has held senior management positions with four major corporations—Ford, Monsanto, Engelhard and Asea Brown Boveri (ABB). During Mr. Blaha’s tenure in industry, he held line and staff positions in organizations ranging from construction to mining to service. His primary focus is on preparing individuals and organizations to implement world-class change.
Charles (Charlie) Johnson, Vice President, Consulting at HCA, has over a quarter century of experience in leadership, continuous improvement, organization design and redesign and human resources with major corporations (Georgia Pacific, Engelhard, Milliken and Stone Container). His progressive career has afforded him a thorough understanding of lean, six sigma, corporate culture and molding it to optimize business results. As coach, mentor and counselor to senior executives, Charlie has continually demonstrated a capacity to link strategic organizational focus with tactical implementation. Since retiring as a top Human Resource professional, Charlie has used his skills consulting with leadership on change, work teams and strategic deployment, with a focus on capabilities and culture.