Our extensive course library on Business Skills and Leadership will give your employees the business training they need to succeed. Effective management performance is key to building a team and a productive, positive workplace environment. Workplace training is vital to build strong leaders who understand management essentials including: listening, managing conflict, goal setting, managing information, and leading a high-performance team. Our course library below is fully hosted, online, for 24/7 access to learners:
We offer the following Business Skills & Leadership Courses (and we are willing to create new/or modify current content to incorporate your specific requirements):
This course emphasizes mediation for new and experienced managers and how they can effectively solve conflict in the workplace. Employees will acquire skills to reduce the outbreak of destructive conflict, learn when intervention is necessary, and how conflict, when in a controlled and constructive manner, can be used to benefit an organization by maintaining focus of an overall goal.
This course will guide you through the timely hiring process by exploring effective strategies for finding and hiring the best fit for any position you seek. Effective hiring must be carefully thought out with regards to the law and fairness.
This course will teach employees the importance of visual aids for meetings and presentations. Learning how to select, organize, and apply the most effective visual aids are critical to giving a successful presentation.
This course teaches employees how to overcome workplace conflicts so that everyone works collectively and productively. The approach here is to resolve conflict. Employees will learn how to engage in listening and communication to keep conflict manageable. This course will identify the varieties of natural conflict handling, determine conflict as a collective group, and when and how to ask for help during the process.
Managing and mastering change includes dealing with personal endeavors first and foremost. This course teaches all employees instrumental skills necessary to make change work for the better, not for worse.
The most important rule for a business writer is to take responsibility for the message that is being delivered and making sure it is well understood. Communication that is organized in a concise and logical manner is the most valuable tool in business writing. This course will teach the writer how to write with more simplicity and accuracy towards your target market.
This course lays out a foundation for attitude, approach, and image, teaching the sales team how to take ownership of the selling style, understand how the right attitude plays a key role for success, improve relationships with customers, and learn vital sales communication skills.
This course critiques the strengths and weaknesses of an employee with the simplicity of the six PROACT traits of successful modernizers and a full outline in ways to develop PROACT ability.
This course provides the tools to step into a room of any size, make eye contact with confidence, and deliver a sharp message. Additionally, employees will learn presentation skills and techniques that will enrich overall success.
In this course employees will learn the benefits that can come from being on a high performance team. It provides unique tools and methods used to prosper with such a team.
This course teaches employees to become a more tactical and confident negotiator. It will lead you through the necessary steps when faced with a difficult transaction or trade, emphasizing the importance of evolving a win-win scenario, traits of a successful negotiator, and the six steps of every negotiation.
This course will teach employees how to target and overcome the obstacles to proper communication, the significance of clear and projective communicating, and the steps involved in the communication process. It also teaches the user a number of easy-to-use tools and techniques to improve day-to-day interactions through real-life scenarios, interactivities, and exercises.
This course educates employees and managers to better manage and utilize their time, providing instrumental management skills.
This interactive course explores the how to effectively question the delegate, follow up, provide constructive feedback, and what to do in the event of a problem. In this course we approach the challenge with tools such as, utilizing, empowering, and developing employees to attain maximum benefit to an organization.
This course will teach all employees how to organize an information management plan that works for you. With easy-to-use strategies and controls, employees will be able to handle information and prevent information overload.
This course exemplifies the many roles and responsibilities of today?s manager position, from the more traditional planning and organization to the less recognized material such as leading and coaching. The methods used in this course will guide you through scenarios, exercises and interactivities that include detailed actions and tips for success in your management role.
This course will assist in improving the quality and effectiveness of meetings by teaching employees how to plan, organize, coordinate, and improve the functionality of meetings. The knowledge gained through this course will enable learners to schedule and hold productive meetings as means for achieving workplace goals.
This course focuses on educating team leaders to lead meetings, set team goals, hire, train, and resolve team conflict. Employees will learn the importance a team has on an organization, the five-team requirements, and how to identify and solve common team missteps to be able to enhance performance.
This course, provides the characteristics of effective goals, the steps involved in the goal setting process, and ways to overcome barriers to achieving goals. It cover numerous scenarios, exercises, and appealing inter-activities to help individuals take goal setting skills to a higher peak.
This course will give you a better understanding of how to successfully write convincing and to-the-point emails, manage your email, and know whether or not the situation is appropriate for the use of email. You will also gain insight to overcome the risks linked with email, such as lost productivity, legal issues, security breaches, viruses, and junk email.
It?s widely understood that listening is not simply nodding your head in agreement. This course teaches employees to improve their active listening skills to achieve greater productivity and understanding in the workplace.
This course educates employees to increase their personal leadership power and grasp the total concept of leadership. In this course you will find helpful skills to increase not only workplace productivity but also increase the level at which co-workers perform to establish confidence within your organization.
Using a hands-on and direct performance management process, this course will teach managers how to foster better employee performance. The course focuses on employee-participation and positive reinforcement by outlining how to set goals and expectations, performance coaching, performance problem solving and development. Furthermore, managers will learn how to provide goals for their employees, reiterate job requirements, coach in an effective manner, counsel and discipline employees, and evaluate to enhance development of their employees performance.
This course will give you a better understanding of your customers needs, giving you an insightful toolbox to better understand and serve them through each interaction. The only way to accomplish true customer loyalty is to maintain a high level of productivity by consistently meeting and exceeding customer expectations.