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Tue, October 17, 2017 Twitter LinkedIn

Compliance Training Blog

Security is everyone's responsibility

Tech Support Phone Call Scams ARE occurring. Are you prepared?

Be Aware and Stay Protected

Have you ever received calls from Microsoft Support? Or could this be a possibility since you use Microsoft products? Be aware of recent phone call scams, share this information with your coworkers and maintain information security best practices to remain secure.



The Angle
Your employee answers the phone and the caller identifies himself (or herself) as someone from Microsoft or another software application you likely use. The caller states that they have been asked to remotely access your PC to diagnose and fix a problem. Many times the caller may correctly guess your operating system in order to gain your trust, then ask you to go to a website to install software that will allow them to “fix your computer.” Or they ask for personal information, like a username or password.

According to Microsoft’s Safety and Security Center, here are some of the organizations that cybercriminals claim to be from:

  • Windows Helpdesk
  • Windows Service Center
  • Microsoft Tech Support
  • Microsoft Support
  • Windows Technical Department Support Group
  • Microsoft Research and Development Team (Microsoft R & D Team)


What Actually Happens
Once the caller successfully social engineers their way into your computer, they will download whatever sensitive data they can find. You may not even see this as they could have connected your file system to theirs while initiating the remote connection.

How to Handle This
Make sure your employees/ coworkers are aware of this threat. As a best practice, anytime you receive a call from any kind of Tech Support that you did not solicit, or that your technology team did not make you aware of, you should immediately be on guard. Do not give out any information (especially payment information and other personal and organizational information), and do NOT allow the remote connection. Check with your organization to see who the best contact is for reporting such fraud internally, if it is you, then share this information with your team.


Additional Resources

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